In the world of eCommerce, every function revolves around storage, warehousing, e-fulfilment, packaging and shipping. Among these, finding a fulfilment and shipping service is one of the complex tasks. If you are an eCommerce brand, you want to give your customers the most pleasing experience they expect by providing fast e-Fulfilment and shipping.
Order fulfilment through the outsourcing partner is one of the most affordable ways to devote your time to perfecting your eCommerce brand. If you fail to access the apt partner that provides distribution warehouse facility and fulfilment service, it can do more harm than good. It may even result in customer churn and, what is more, your goodwill gets affected more than you can imagine.
Therefore, it is wise to choose an experienced, reputed fulfilment service provider who can meet your customer expectations. For promoting your brand, you need to identify those fulfilment services that deliver without any mistake and undertake all processes with great care. Consider all the aspects relating to sending products to the correct location, keeping track of inventory, replenishing stock of products, reporting lost and damaged goods, returns management and many more.
Most eCommerce owners now rely on outsourcing distribution warehouse, fulfilment and shipment of products for better control over order processing functions. Further, it helps enhance customer experience and contentment. However, the success lies in finding the right fulfilment partner that understands the needs of your eCommerce brand. The challenges and limitations in choosing an order fulfilment provider are many. But fret not; there are several ways you can overcome it. Give due attention and find the time for selecting your fulfilment partner; the order management process becomes hassle-free. Order fulfilment centres receive, store, pack and ship products to customers as and when they receive orders from your online store. Therefore, fulfilment centres have an impact on customer experience.
So, now that you have decided to outsource ecommerce fulfillment services for all orders you receive on your online store, be sure to consider the following factors before selecting your potential service provider.
You should measure the fulfilment partners ability to send products to your customers. Check if your potential fulfilment centre can meet orders from your customers regardless of the product, their location or frequency of purchase. The success and goodwill of your business greatly rely on the speed by which you meet customer orders. If the fulfilment centre fails to meet customer needs, your eCommerce brand suffers. The majority of consumers want to receive their products and, same-day deliveries cater to faster delivery of goods. No customers would tolerate any delays or sending wrong products. It further adds to the significance of the on-time order fulfilment process. When you rely on a fulfilment company, you need to get convinced about its reliability regarding safe and on-time delivery. Ensure that your potential fulfilment partner provides inventory accuracy and read the accuracy guarantee. Check its warehouse facilities and fulfilment capabilities the steps taken to help you during delays, loss and damage. Ask for customer references to access the ratings by its existing customers.
2. Shopping Cart Integration
Order processing is complex when you have to fulfil hundreds and thousands of customer orders within a day. A shopping cart software facilitates the online purchase and collects the products selected by your customers. Now shopping carts connect with several online sales channels and marketplaces like eBay and Amazon. When you outsource distribution warehouse and fulfilment service to a fulfilment provider, it should integrate with your shopping cart to grant access to the customer information for fast processing or orders. In other words, shopping card integration for fulfilment services aims at enhanced sales and flawless customer experience. When fulfilment centres offer integration with your shopping cart, it replaces the cumbersome paperwork needed. Further, you can automate your order management process and fulfilment operations alongside saving money on shipping, labour and other overhead costs. When you select the right fulfilment company, it accommodates your needs even when your business scales up and offer customised services to boost your bottom line.
3. Pricing Policy
Price is another foremost consideration for every business. Businesses must cut costs while aiming to gain high profits. Asking your potential fulfilment partner about their pricing policy is another way to check if it does go with your financial strategies. Each fulfilment centres follow different pricing policies, bifurcated as storage/warehouse cost, picking and packaging fees, costs associated with packaging materials, receiving costs and shipping costs. These costs may vary between different fulfilment centres. In addition, these costs, you ought to ask your potential fulfilment partner about the upfront costs. No matter the pricing policies followed, you should always select a fulfilment centre that is affordable for your business. However, at the very same time, you should check for the quality of services. Affordability should always come with quality, or else the savings gets wasted. Certain companies do not charge storage costs, but they charge high shipping rates. Check if the shipping rates include any hidden or additional charges. It is wise to look for individual costs for selecting a fulfilment partner when you have the price factor in mind.
4. Customer Service and Communication
One of the most significant considerations in selecting an eCommerce fulfilment partner, you should have a thorough understanding of how the service handles customer queries and concerns. If it does not manage customer service, you have to manage customer inquiries from your side. In case if it does, the fulfilment service has to address customer complaints as well. Ask your potential ecommerce fulfillment services partner how they address grievances because you know retaining the existing customers is as important as gaining new customers. Even if you opt not to rely on the customer support provided by the fulfilment company, check for the support it offers. For instance, if there is any department that handles customer queries, requests and grievances or if a person attends to customer calls and so forth. It would give proper insights about their customer service management and help decide on selecting such fulfilment centres.
E-Fulfilment service from boorna.com
You can avail of the e-Fulfilment services from boorna.com, one of the leading freight aggregator platforms in Europe. Apart from providing express transport, full truckload (FTL), less than truckload (LTL) services and pallet distribution, boorna.com offer storage and distribution warehouse facilities, e-Fulfilment and shipping for B2B and B2C eCommerce businesses. We offer shopping cart integration with multiple sales channels and marketplaces for hassle-free and fast fulfilment processes for your customers. With storage and e commerce warehouse facilities, many fulfilment centres in strategic locations across Europe, boorna.com can meet all your customer order deliveries on time! Partner with us to optimise your order fulfilment operations and get the lowest costs on each service involved- for storage, distribution warehouse and e-fulfilment facilities, picking and packaging and shipping. We offer 24/7 customer support while streamlining your order management operations!