We think shipping and logistics are just about making arrangements for picking, sending, receiving your cargo and parcel based on the time limit prescribed. Yes, it is true, but the service encompasses much more functions than those mentioned above. It is a more complex and time-consuming process that involves several factors for the smooth transition, starting from the pickup and dispatch of shipment to far and wide places. Speed, safety and reliability are the foremost traits required for the shipping company to transit the last-mile delivery solutions. With the surge in the eCommerce business, the need for an efficient delivery service has become even more significant. The customers demand their order delivery quite fast right after they leave the checkout page.
Thanks to the digitalisation in shipping and logistics, it helped to streamline last mile delivery service. At Boorna Freight, we offer a plethora of shipping services while booking through our online platform. You get the ideal rates, courier comparisons, pallet distribution, storage, eCommerce solutions, e-Fulfilment and space delivery, all functioning towards providing exceptional eCommerce last mile solutions.
Effective logistic solutions are always a result of the perfect intervention of both human and technological resources for executing the ideal final mile delivery service. Selecting the right shipping company which can support your freight movement needs with complete transparency on the status of goods is of primary importance. Because for a business, how fast they offer raw materials or finished products ultimately helps them to transcend their reputation among the customers. We, at Boorna Freight, lets you transform this experience through our last mile delivery solutions for the benefit of your customers.
We undertake thousands of shipments every day on almost all routes in Europe, which help us provide the ideal solutions for last mile logistics. With the advantages of reduced rates, transparency in operations and fast dispatch of your merchandise, Boorna Freight consistently pays attention to improve the last mile customer experience.
Let’s see how the whole process is optimised to look remarkably outstanding when finally, the customers meet your brand.
1. Digitalisation of Logistics Service
Customers only remember the last mile. They don’t need to bother about the processes between dispatch until delivery. Final mile delivery has become an important customer touchpoint, and hence door-step experience will make or break your business. The digitalisation of the shipping platform assumes a significant role in transforming the customer experience during shipment delivery. From booking online to real-time tracking services and offering electronic proof of delivery, it completely changes the experience when customers interact with your brand. Through digitalisation, freight companies provide your customers with fast, reliable and on-time deliveries.
2. Maintaining Operational Efficiency
The ultimate aim of last mile logistics is to help improve the delivery times without making customers waiting for their orders. Customers are ready to make the extra payment, for instance, like same-day delivery or delivery within an hour because all they look for is delivery without much delay. A tech-enabled platform that addresses their needs with the help of last mile digital technologies enables freight companies to move forward at the right pace through streamlining the orders and optimising the delivery speed. It becomes inevitable for every business that requires transportation of goods, particularly gains much significance about last mile delivery in e-commerce. With the appropriate routing software and delivery mechanism, coupled with their machine learning (ML) and deep learning capabilities, Boorna Freight always takes the fastest route to reduce delivery cost.
3. Enhanced Visibility
The technology-enabled platform that comprises of transport management system (TMS), carrier management system (CMS), warehouse management (WMS) system improves the transparency factor. Indeed, it ensures real-time visibility favouring real-time tracking and improved communication between the different closely related system and teams. The telematics devices in carriers and the global positioning system (GPS) also help disseminate the details of the status of goods in transit by sending customers with the precise location. Besides, it will help customers know if there is any delay in the order delivery while keeping updated about the expected time of the arrival (ETA). Last mile delivery solutions are made possible through these tech-enabled platforms that ultimately let businesses maximise customer satisfaction.
Businesses always aim at offering an exceptional customer experience, be they first-time customer or regular customer. Because for a business, it wants first-time customers to come back while retaining their existing customers. There is a vast potential in last mile delivery to encourage their customers to do repeat business apart from the regular programs implemented. The delivery point is where the brand meets the customers directly. We at Boorna Freight carry out this most responsible task with the help of digitalised platform right from the time you book our service until we safely hand over the shipment at the delivery location.